Quest for Quality
Concerned that the NCCDD fulfill its mission of effectively serving all parts of North Carolina, the Council carries out a deliberate program to gauge its performance in achieving meaningful systems change, assessing service delivery performance and seeking quality in all of the activities designed to improve the lives of people with I/DD. The Council's search of quality is most evident in its concern for:
Accountability: Projects funded by the Council are researched and evaluated by a network of professionals and experts to ensure they have the strongest and most fitting project strategies and parameters. Project liaison is through a staff professional and a Council member. Requests for Application (RFAs) on proposed needs and topics are distributed widely.
Listening/Evaluation/Feedback: To monitor project performance and the needs and interests of people with developmental disabilities and their families, opinions are sought regularly. Council feedback tools, Consumer Survey and Stakeholder Survey, gather the views of people served by grantee programs, as well as the valuable insights of contractor partners on their relationships with the Council. The Five Year Plan invites public comment through this web page and requests for public comment are made annually in English and Spanish through a wide reaching internet and media outreach.
Communication: Recognizing the need for people to be aware of Council activities for it to carry out its mission, a readable, accessible annual report has been created and a newsletter, Catalyst for Change, covers current developments. News releases are issued to the media about important initiatives and public service announcements are distributed to newspapers, magazines and radio and television stations. Additionally, quarterly forums (see Calendar) are held on topics important to individuals, families and professionals serving those with disabilities.
Continuous Improvement: The Council, by its nature, never stops looking for ways to improve the delivery of services to those with intellectual and developmental disabilities. One example of this thinking was the staging of the Summit Initiative, convened by the Council in June and July 2008 to pull together the views of the top authorities in North Carolina on I/DD issues for presentation to the new administration. Seeing the need to ensure trained and capable leadership in the field, the Council sponsored Advancing Strong Leadership In Disabilities to groom quality candidates to become leaders in their organizations.